1. Definitions

In these Terms and Conditions:

Booking Fee means the non-refundable fee paid to secure a try-on appointment.

Clothing means any garment, accessory, or item hired from Something Borrowed ZA.

DressCare Cover means the optional add-on protection plan available at checkout.

Gift Voucher means a prepaid voucher purchased from Something Borrowed ZA for use towards future purchases or rentals.

Store Credit means credit issued by Something Borrowed ZA under these Terms and Conditions for use towards a future rental. Store Credit is separate from a purchased Gift Voucher.

Hire Cost means the rental fee paid at checkout for the selected item and rental period.

Hire Period means the rental dates selected at the time of booking, beginning on the first day of delivery or collection and ending at 18:00 on the 4th, 8th, or 16th day as selected.

Late Fee means the fee of R200 per day charged for items not returned by 18:00 on the final day of the Hire Period, subject to any return-date exception expressly provided for in these Terms and Conditions.

Replacement Fee means the current full retail value of an item as reasonably determined by Something Borrowed ZA, charged where an item is lost, not returned, materially damaged, stolen, or altered.

You or Client means the person placing the order or attending a try-on appointment.

2. Service Description and Eligibility

Something Borrowed Rentals allows clients to rent clothing for defined periods. To participate, you must be at least 18 years old and have a valid payment method. By using our services, you confirm your legal capacity to agree to these terms.

We reserve the right to refuse service at our discretion. This may be based on previous rental history, dress damage, failure to return items, or other relevant factors. The company is not obligated to provide a reason for refusal, subject to applicable law.

3. Rental Process

To rent an item:

• Select an item and rental period (4, 8 or 16 days).
• Complete checkout and payment.
• Receive delivery of the item.

The rental fee covers standard dry cleaning. Customers must return items in their original condition. If the item is damaged beyond repair or lost, the full retail value may be charged.

4. Rental Period and Extensions

Your rental period begins on the first day that you collect your rental or when it is delivered by our courier and ends at 18:00 on the 4th, 8th or 16th day, depending on your chosen period.

Late returns will be charged a Late Fee of R200 per day until the garment is returned or is treated as a lost item under this clause.

You will be billed for applicable Late Fees and we will send a payment link via email and WhatsApp or SMS. If outstanding Late Fees remain unpaid for more than 7 days from the date of the first Late Fee notification, the outstanding amount will remain immediately due and payable.

If an item has not been returned within 5 calendar days after the end of the Hire Period, the rental will be treated as a lost item and the full Replacement Fee will become immediately payable.

Any Late Fees already paid in respect of that unreturned item will be credited towards the Replacement Fee. No further Late Fees will accrue once the Replacement Fee becomes payable. The total amount payable solely as a result of the late return or non-return of the item will therefore not exceed the Replacement Fee.

Where the Replacement Fee has been paid in full, ownership of the item passes to the client on a voetstoots basis.

Extensions must be requested in advance. Approval is subject to availability and additional fees. If an extension is granted, the client remains responsible for timely return and any additional Late Fees.

5. Delivery and Shipping

We deliver nationwide in South Africa. Items will be shipped to the address provided at checkout.

Courier Delays

If your item is delivered later than the first day of your rental period, you must notify us before 16:00 on the day of delivery. If we are not informed by this time, retroactive refunds or credits will not be processed.

Please allow 1 to 2 business days for all national deliveries to arrive. This means your order may arrive either on the first day of your rental period or the following day, depending on courier timelines.

For this reason, we strongly recommend selecting your first rental day 1 to 2 days before your event date or travel date to help ensure timely delivery even if delays occur.

Couriers do not deliver on Sundays or public holidays, and do not deliver on Saturdays unless a Saturday service has been specifically arranged and paid for in advance. This may extend delivery times.

Additional Delivery Policies

No courier collections take place on Saturdays or Sundays. If your rental ends on a weekend and you are using our courier service, your collection will be scheduled for Monday at no extra cost.

This rule applies to courier collections only and does not affect in-person free pick ups and drop offs, which may be returned on Saturdays during our trading hours.

Shipping fees for multiple rentals: If multiple items are rented for different periods, shipping fees apply per rental period. Customers renting for separate dates must contact us for a second payment link via Payfast.

High risk area deliveries: Deliveries to locations designated by The Courier Guy as high risk areas will incur an additional surcharge. We will first attempt to arrange an alternative address. If none is available, the surcharge must be paid before dispatch.

6. Size and Fit Policy

We provide detailed size guides to help you choose the correct fit. It is the client's responsibility to select a style and size that they are happy with based on the information provided.

If an item does not fit on arrival, you must notify us within 4 hours of receiving the item. The dress must be unworn, in the same condition as delivered, and all tags, bags and hangers must be retained.

Please note:

A change of mind about the style, colour, cut, or overall look of the dress does not qualify as a fit issue. In these cases, no refunds, exchanges or Store Credit will be offered.

Where there is a genuine fit issue and you have notified us within 4 hours, and subject to availability and timing, at the discretion of Something Borrowed ZA, you may choose one of the following options:

Option 1 — Store Credit: You may return the dress and receive Store Credit for the rental amount, minus delivery and cleaning fees. The Store Credit will be valid for 36 months from date of issue.

Option 2 — Exchange for another dress: Where possible, we may offer to exchange your rental for another available dress for the same rental period. All additional courier fees for collecting the original dress and delivering the replacement dress will be for your account and must be paid before the replacement is dispatched.

If the replacement dress has a higher rental price, you will be required to pay the difference in rental fee before the replacement is dispatched.

If the replacement dress has a lower rental price, no partial refund or credit will be issued and the original rental fee remains payable in full, as the original dress was reserved for your booking dates.

Exchanges are not guaranteed and remain strictly subject to dress availability, timing, and courier cut-off times.

If we are unable to assist with an exchange, Option 1 will apply if you qualify under the 4-hour notification period.

In exceptional cases, and at the discretion of Something Borrowed ZA, we may offer an alternative resolution as a gesture of goodwill.

7. Returning the Clothing

All rentals must be packed and ready for courier collection on the agreed return date. If the parcel is not ready or the courier cannot collect due to client unavailability, this will count as a late return and a R200 per day Late Fee will apply until the dress is collected.

Customers or a representative must be available at the provided return address for courier collection. If unavailable, Late Fees will apply.

If returning the item in person using our free pick up and drop off option, the garment must be returned by 18:00 on the final day of the rental period.

We are not open for standard returns on Sundays. If your final rental day falls on a Saturday or Sunday and you are returning in person, your return will move to Monday by 18:00 at no extra rental charge, unless a different arrangement has been agreed with us in writing. Returns after 18:00 will incur a R200 Late Fee per day.

Rental items must be placed back in the original material bag they were delivered in and then placed in the plastic mailer bag provided.

Clients returning items via courier must follow the packaging instructions provided at the time of their rental. Items must be returned in the original mailer bag provided and must not be repacked in alternative packaging such as boxes, large bags, or any oversized containers.

If a client returns a garment in non-compliant packaging and the courier charges an additional volumetric or oversized fee as a result, that additional charge will be for the client's account and will be invoiced separately. Something Borrowed ZA reserves the right to recover these costs in full.

All personal items must be removed before returning the garment. Lost personal items are held for 14 days before disposal.

If a client chooses to collect and return the item themselves, they are responsible for any loss, theft, or damage during transit.

7A. Return of Garment Bags and Hangers

All protective packaging, garment bags, and hangers provided with your rental remain the property of Something Borrowed ZA and form part of your rental. These must be returned with your dress on the scheduled return date.

Cotton envelope garment bags: If your rental was delivered in a cotton envelope style garment bag, this handmade bag must be returned. If it is not returned, a replacement fee of R200 will be charged.

Hanging garment bags: If your rental was delivered in a hanging garment bag, it must be returned. Failure to do so will result in a replacement fee of R200.

Velvet hangers: All velvet hangers supplied with your rental must be returned. Any missing hangers will be charged at R50 each.

Returning the dress without the garment bag or hanger means the rental has not been fully returned, and applicable replacement fees will be charged immediately. These items remain the property of Something Borrowed ZA at all times.

8. Cleaning Policy

The rental fee includes standard dry cleaning. Customers must not attempt to clean items themselves.

If a garment requires special treatment due to excessive staining or damage, additional cleaning fees may apply.

9. Payments and Refunds

Payments are processed securely via Payfast by Network, which accepts credit and debit cards, Instant EFT, and Mobicred.

By completing a purchase or booking, you authorise Something Borrowed ZA to charge your selected payment method for the Hire Cost, Booking Fee, Late Fees, Replacement Fees, additional courier fees, and any other amounts that become due under these Terms and Conditions.

Refunds, where applicable, will be processed through Payfast by Network and may take 5 to 10 business days to reflect.

In most cases refunds will be returned to your original payment method. In some instances Payfast may be unable to process a refund to the original payment method, in which case we will contact you to obtain your banking details for an EFT refund.

Failed transactions: If a payment fails due to insufficient funds or an expired card, we recommend checking with your bank before reattempting.

Fraud prevention: Payfast may require additional identity verification before processing payments.

Chargebacks: Fraudulent or abusive chargebacks may result in suspension or refusal of future service. Nothing in this clause prevents a client from exercising a lawful right to dispute a transaction.

10. Cancellations and Refunds

Clients may cancel an advance rental booking in accordance with section 17 of the Consumer Protection Act 68 of 2008 ("CPA").

When a dress is booked, it is reserved for the client's selected rental period and may no longer be available for other clients to book for those dates. For this reason, cancellation options become more limited as the rental date approaches.

Cancellation and rescheduling periods are calculated according to the number of calendar days before the first day of the rental period.

10.1 Cancellation 5 or more days before the rental

The client may choose to:

• receive a full refund of the amount paid towards the rental;
• receive Store Credit for the amount paid, valid for 36 months; or
• reschedule the rental to another available date.

10.2 Cancellation 3 to 4 days before the rental

The client may choose to:

• receive a 50% refund of the amount paid towards the rental;
• receive Store Credit for the full amount paid, valid for 36 months; or
• reschedule the rental to another available date.

Where a refund is selected, the remaining 50% will be retained as a cancellation fee due to the reduced opportunity for Something Borrowed to re-rent the dress for the reserved dates.

10.3 Cancellation 1 to 2 days before the rental

Where a rental is cancelled 1 to 2 calendar days before the first day of the rental period, a 75% cancellation fee will be retained due to the limited notice and significantly reduced opportunity for Something Borrowed to re-rent the dress for the reserved dates.

The remaining 25% of the amount paid towards the rental will be refunded.

At Something Borrowed's discretion, the client may instead be offered Store Credit or permitted to reschedule the rental to another available date.

10.4 Cancellation on or after the first day of the rental period

No refund will be issued.

At Something Borrowed's discretion, the client may be permitted to reschedule the rental or receive Store Credit for all or part of the amount paid.

Once the rental period has commenced, Something Borrowed is under no obligation to provide a refund, Store Credit or rescheduling option, subject to the client's rights under applicable law.

10.5 Try-on appointment fees

Try-on appointment fees are non-refundable once the appointment has taken place, as the try-on service has already been provided.

Where a try-on fee was credited towards a subsequent rental booking and that rental is later cancelled, the try-on fee remains non-refundable.

Any refund or Store Credit due under this Cancellation Policy will therefore be calculated based on the amount actually paid towards the rental after the try-on credit was applied.

For example, if a R150 try-on fee was credited towards a rental, that R150 will not form part of any subsequent refund or Store Credit if the rental is cancelled.

10.6 Discounts and credits

Refunds and Store Credit are calculated based on the amount actually paid by the client for the rental.

Discounts, promotional codes and other credits have no cash value and will not be refunded.

Store Credit issued under this Cancellation Policy will be valid for 36 months from the date of issue.

Store Credit issued following a cancellation is not a purchased Gift Voucher.

10.7 Rescheduled bookings

Where a client is entitled to reschedule a rental under Clauses 10.1 or 10.2, or where rescheduling is permitted at Something Borrowed's discretion under Clauses 10.3 or 10.4, the new rental date will remain subject to dress availability.

Rescheduling does not reset the client's cancellation rights.

If a rescheduled booking is later cancelled, the client will not be entitled to a greater refund or Store Credit than they were entitled to when the original booking was rescheduled.

10.8 Multiple dress bookings

Where an order contains dresses booked for different rental periods, this Cancellation Policy will apply separately to each dress according to its individual rental dates.

10.9 Death or hospitalisation

No cancellation fee will be charged where prohibited by section 17(5) of the CPA, including where the booking cannot be honoured because of the death or hospitalisation of the person for whom, or for whose benefit, the booking was made.

Reasonable supporting documentation may be requested.

10.10 Refunds

Where a refund is due, it will be processed in accordance with Clause 9.

Delivery, courier or other service fees are only refundable where the relevant service has not already been performed or the cost has not already been incurred by Something Borrowed.

10.11 Cancelling or rescheduling a booking

Cancellation and rescheduling requests must be emailed to support@somethingborrowedza.com as soon as possible.

The date on which Something Borrowed receives the written request will determine which cancellation period applies.

11. Damage or Loss Policy

Customers are responsible for rented items while in their possession.

Inspect the item upon delivery and report any pre-existing damage within 4 hours.

Notify us immediately if accidental damage occurs during your rental period.

Unauthorized alterations are strictly prohibited. This includes resizing, hemming, removing straps, or modifying any part of the garment.

If you intend to use any rented item for commercial purposes, including but not limited to photoshoots, content creation, brand campaigns, or any activity from which you or a third party will derive commercial benefit, you are solely responsible for obtaining any permissions required from the original designer or brand.

Something Borrowed ZA accepts no responsibility for obtaining third-party intellectual property permissions on a client's behalf.

The rentability of a garment will be assessed by Something Borrowed ZA acting reasonably, having regard to factors including the garment's condition, appearance, repairability and suitability for future rental.

If an item is returned in a condition that does not meet reasonable standards for future rentals, Something Borrowed ZA may deem it unfit for further hire.

Nothing in this clause limits a client's rights under applicable consumer law to dispute a charge or seek appropriate redress.

If an item is damaged beyond repair, lost, or stolen, the full current retail value may be charged to the customer or renter.

What is considered acceptable: normal wear and tear

We understand that gentle use happens. The following are usually not charged extra unless excessive:

• minimal makeup residue;
• light deodorant transfer;
• loose threads or beads that can be easily repaired, provided anything that comes off the garment such as beads or sequins is retained;
• faint marks removable through standard dry cleaning;
• light mud or general dirt at the bottom of a dress, for example from walking outdoors.

These are generally covered by your rental fee and will not incur charges.

What is considered unacceptable damage: you may be charged

The following are considered beyond normal wear and may result in additional fees or the full Replacement Fee being charged:

• large or set-in stains, including red wine, oil, blood, food spills, fake tan and similar stains;
• rips, holes, torn seams, or shredded hems;
• burn marks or cigarette damage;
• missing or broken embellishments, zippers, beads, straps or buttons;
• items returned with heavy odours, including smoke, excessive body odour that cannot be removed after dry cleaning or treatment, or overwhelming perfume;
• excessive mud, tar or grass stains on the hemline;
• damage from self-attempted cleaning or ironing;
• permanent damage caused by safety pins, tape, adhesives, or altering the garment in any way;
• returning a dupe, imitation, replacement dress or other item that is not the original garment supplied.

If we reasonably determine that the dress is damaged beyond repair or no longer suitable for future rental as a result of chargeable damage, you may be charged the full Replacement Fee.

Optional add-on: DressCare Cover

For a small extra fee at checkout, DressCare offers an extra layer of protection. It helps cover the cost of extra cleaning and light mending that go beyond our standard cleaning service but do not qualify as full damage.

DressCare covers:

• heavier tan or makeup transfer that requires spot treatment;
• additional dry cleaning for food or drink spills that are removable;
• loose buttons, beads or minor stitching that needs repair;
• more extensive scuffing on hems or delicate fabrics.

DressCare does not cover:

• permanent stains that cannot be removed;
• rips, tears, or structural damage;
• any DIY alterations or repairs;
• strong lingering odours, including smoke, heavy perfume or excessive body odour;
• lost, stolen, or unreturned garments;
• returning a fake, imitation or incorrect item.

Clients who have not purchased DressCare Cover acknowledge that damage assessments will be made by Something Borrowed ZA acting reasonably, taking into account the condition of the garment and whether the damage goes beyond normal wear and tear.

Nothing in this clause limits any rights a client may have under applicable law.

12. Try-On Appointments

Try-on appointments require a R150 Booking Fee.

This fee covers the time, preparation, and care that goes into every appointment and ensures your slot is genuinely reserved.

If you fall head over heels for a garment and proceed with a rental, the R150 will be deducted from your rental total.

If no rental booking is made, the fee is retained as a service charge for the appointment.

Cancellations or reschedules must be made with at least 24 hours' notice.

A try-on appointment may be rescheduled once, subject to appointment availability.

Where an appointment is rescheduled once with at least 24 hours' notice, the existing R150 Booking Fee will carry over to the rescheduled appointment but remains non-refundable.

If the same appointment is rescheduled a second time, the existing booking will be cancelled and a new R150 Booking Fee will be required to secure another appointment.

If a client cancels the appointment, requests a reschedule with less than 24 hours' notice, or fails to arrive for the appointment, the Booking Fee will be forfeited. A new R150 Booking Fee will be required to make any subsequent try-on appointment.

Dress availability for try-ons is not guaranteed due to rental schedules and cleaning timelines.

If you attend a try-on, book a dress, and later cancel your rental, the R150 Booking Fee will not be refunded or included in any Store Credit issued in respect of the cancelled rental.

This covers the time, fitting service, and studio access provided during the appointment, which is considered a standalone service.

The standard cancellation terms in Clause 10 will apply to the dress rental itself.

13. Privacy Policy

Your personal data is collected, processed, and stored in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and our full Privacy Policy, available on our website.

We do not sell or share your personal information with third parties except where required to fulfil your order or provide our services, such as providing your delivery address to our courier.

Payment details are processed securely by Payfast by Network and are not stored on our systems.

14. Intellectual Property

All content, including images, product descriptions, and marketing materials, remains the property of Something Borrowed ZA.

Unauthorized reproduction or distribution is prohibited.

15. Consumer Rights and Limitation of Liability

Nothing in these Terms and Conditions excludes, restricts or limits any right or remedy available to a client under the Consumer Protection Act or any other applicable law where that right or remedy cannot lawfully be excluded or limited.

Something Borrowed ZA will provide its services subject to the standards and consumer rights required by applicable South African law.

To the extent permitted by law, Something Borrowed ZA will not be liable for indirect, incidental or consequential loss that is not reasonably foreseeable or that is not caused by a breach of a statutory obligation or the gross negligence of Something Borrowed ZA or a person acting on its behalf.

Any limitation or exclusion of liability contained in these Terms and Conditions applies only to the extent permitted by applicable law.

16. Governing Law

These Terms and Conditions are governed by the laws of South Africa.

Any dispute arising from these Terms and Conditions will be dealt with in accordance with applicable South African law.

17. Third Party Rentals: The Bag Baron

Something Borrowed acts solely as a facilitator for clients wishing to rent handbags from The Bag Baron, a separate and independently owned business.

By choosing to rent a bag through us, you acknowledge and agree that the handbag rental is supplied by The Bag Baron and remains subject to The Bag Baron's applicable rental terms.

Something Borrowed does not own the handbags supplied by The Bag Baron and is not responsible for matters that fall within The Bag Baron's responsibility as the supplier, including the condition, availability, delivery, collection or quality of those items.

Complaints, disputes or refund requests specifically relating to a handbag supplied by The Bag Baron should be directed to The Bag Baron.

Our intention is to streamline your outfit rental process by offering access to complementary third-party services, but your handbag rental agreement with The Bag Baron remains separate from your dress rental agreement with Something Borrowed.

Nothing in this clause excludes or limits any right or liability that cannot lawfully be excluded under applicable South African law.

18. Force Majeure

Something Borrowed Rentals (Pty) Ltd shall not be liable for a failure to fulfil a rental booking where performance becomes impossible due to circumstances genuinely beyond our reasonable control, including fire, flood, damage caused by a previous renter, or other unforeseen events beyond our reasonable control.

Where Something Borrowed is unable to provide the booked rental as a result of such circumstances, the client will be entitled to a refund of the rental amount paid for the affected booking, subject to any additional rights the client may have under applicable law.

19. Dispute Resolution

In the event of a dispute arising from these Terms and Conditions, the client is requested to first submit their complaint in writing to support@somethingborrowedza.com.

Something Borrowed Rentals (Pty) Ltd will acknowledge receipt within 2 business days and aim to resolve the matter within 7 business days.

We encourage clients to allow this internal resolution process to be completed before escalating a dispute where reasonably possible.

Nothing in this clause prevents or restricts a client from exercising any right to approach a court, tribunal, ombud, regulator or other body where permitted under applicable law.

20. Amendments

Something Borrowed Rentals reserves the right to update or amend these Terms and Conditions from time to time.

The most current version will always be available on our website.

Unless otherwise required by law, amendments will apply to bookings made after the updated Terms and Conditions are published. A booking already concluded will remain subject to the Terms and Conditions applicable when that booking was made.

It is the client's responsibility to review the applicable Terms and Conditions before placing each new rental or booking.

Something Borrowed Rentals (Pty) Ltd

Registration Number: 2023/898474/07

Contact: support@somethingborrowedza.com

Agreement to Terms

These Terms & Conditions govern your use of The Bag Baron website (the "Site") and your rental of The Bag Baron bags (the "Service").

By using our Site and Service, you accept these Terms & Conditions and agree to comply with them. This agreement is binding between you and us as soon as you make use of our service, become a member and/or log in to your account or use our Service.

By accepting these Terms & Conditions, you acknowledge that you have read, understood and agree to be bound by them.

Modification of Terms

We reserve the right to modify these terms and conditions at any time without prior notice.

Changes will be documented on our Site, and it is your responsibility to check the Terms & Conditions each time you use our Site or Service.

Account Registration

To rent bags from The Bag Baron, you must sign up on our portal, providing your name, address, valid South African ID number or Passport number, contact number, and payment details. In providing these details, you confirm that the information you submit is yours, accurate, complete and up-to-date.

You are responsible for maintaining the accuracy of your account information and for all activities under your account.

We reserve the right to decline any application at our discretion, without disclosing a reason.

It can take up to 2 business days for us to process an application for The Bag Baron membership. We will confirm the status of a membership application via email.

Applicants who are accepted to use and pay for the Service will be deemed as Active Members and will have an Active Membership unless terminated in accordance with these terms.

Orders, Payment and Charges

All payments must be made in South African Rand (ZAR) and are inclusive of South African VAT.

You are required to ensure that your payment method has sufficient funds to cover the rental cost.

By agreeing to these terms, you authorize us to charge your payment method for any fees associated with your rental, including but not limited to the Rental Cost, late fees, and damage fees.

The Rental Cost is the full amount payable by you to rent the rental item for the Rental Period. If there are any additional costs payable by you this will be indicated to you by us at the time of rental.

In order to Rent any items you need to provide us with all the necessary information we require and deem necessary.

When placing your order to Rent any items, you authorise The Bag Baron to charge the Rental Cost immediately.

You will be redirected to our payment merchant, PayStack, an approved payment gateway for all South African Acquiring Banks.

We may ask you to either pay a deposit to cover possible Late Fees, Replacement Fees, or Administrative Fees or provide credit card details to charge these fees if necessary.

After payment of the Rental Cost has been received, we will email you all necessary information.

Limit on Rentals

Customers are limited to renting one bag at a time during the first six months of membership.

After the initial six-month period, customers may rent more than one bag at a time, subject to availability.

Delivery and Pickup

We offer delivery and pickup services, at the relevant delivery and pickup fee.

We will only deliver our bags once we have verified that your identification details (valid South African ID number or Passport number) to ensure security and trust for purposes of insurance.

We will only deliver our bags to the address authorised by you on the initial order.

It is your responsibility to be available at the agreed address and time for both delivery and pickup.

If you fail to meet the courier, additional delivery fees may apply.

Delivery is only available within South Africa.

Each parcel will be sent via a secure courier on a tracked and signed-for delivery service.

At the time of delivery, the customer is required to present a valid ID or passport. A photograph of the presented ID will be taken to verify the customer's identity. The Bag Baron reserves the right to refuse delivery if the customer fails to comply with this requirement.

If you fail to return the bag at the agreed time and location, additional fees for missed collection attempts will apply.

Bags, Use and Care of Bags

We source all our bags from vetted suppliers who vouch for their authenticity.

The bags are as described in the site’s listings. However, the photographs are not contractually binding. The bags may differ slightly from these photographs. By using our services you agree that these photographs are only indicative of the exact quality of the bag.

All rented bags will include a tracking device that remains the property of The Bag Baron. This device is used solely to ensure the safety and security of our bags during the rental period.

You must not tamper with, remove, or damage the tracking device in any way. Any tampering or damage to the tracking device will result in a penalty fee and may lead to further legal action if deemed necessary. The tracking device must be returned with the bag in its original condition.

The tracking device only monitors the location of the bag for security purposes and does not collect personal data unrelated to the bag’s whereabouts. By agreeing to these Terms & Conditions, you consent to the use of tracking devices in our bags.

In the event of loss or theft of the bag, the tracking device will assist in its recovery. You are required to inform us immediately if the bag is lost or stolen during the rental period. If the bag cannot be recovered, you will be liable for the replacement cost of the bag.

You must treat the rented bags with care and return them in the same condition as received.

Any alterations to the bags are prohibited without our prior written consent.

If you return a bag that is minimally damaged and/or damaged beyond normal wear and tear, you will be liable for the cost of repair or replacement.

We will use photography and video to record the condition of the bag each time it enters and leaves the business. This will be kept on our records and used as a comparison of condition and kept as evidence.

Late Returns

Bags must be returned by the end of the rental period.

Late fees apply for bags returned after the due date, calculated as an amount equal to the rental cost for the overdue period.

If a bag is not returned within 5 days after the rental period, we reserve the right to charge the replacement cost of the bag.

Cancellations and Refunds

If you need to cancel your rental, please notify us as soon as possible by emailing info@thebagbaron.com.

Cancellations made 10 or more working days before the rental start date will receive a full refund.

Cancellations made within 9 working days before the rental start date, but before the item has been shipped, will be eligible for a gift card to the value of the rental amount.

Once an item has been shipped or collected, no refunds will be issued.

Warranties and Representations

You warrant that you have the legal capacity to enter into and be bound by these Terms and Conditions. If you are a minor, you confirm that you have the consent of a parent or legal guardian to enter into this Contract. These Terms and Conditions constitute a valid, legal contract, which is enforceable against you.

Each warranty provided by you is a separate warranty and will in no way be limited or restricted by inference from the terms of any other warranty or by any other words in these Terms and Conditions. Each warranty is severable from the others, meaning that if one warranty is found to be invalid, the other warranties will remain in full force and effect. These warranties are deemed to be material to this agreement.

The Bag Baron does not provide any warranty (express or implied) or make any representation concerning the rental bags, including their quality, fitness for a particular purpose, or merchantability. The operation of the website is provided "as is," and we make no warranty regarding the website’s functionality, availability, or ability to meet your specific needs.

You acknowledge that you rent bags entirely at your own risk. You further agree that the bags may appear differently in reality than depicted on the Website due to various reasons, including lighting, photography, and screen display differences. The Bag Baron will not be liable for any perceived discrepancies between the online images and the actual appearance of the rented bags.you have the consent of a parent/guardian to enter into this Contract if you are a minor;

Damage and Repairs

You agree to take all necessary precautions to avoid damage to the rented bags.

If a bag is returned with damage beyond normal wear and tear, you will be charged a repair fee which includes a service charge and the cost of repairs.

If a bag is damaged beyond repair, you will be liable for the full replacement cost of the bag.

If a bag is lost or stolen during the Rental Period, you are responsible for notifying us immediately. In such cases, you are liable for the replacement cost of the bag.

We reserve the right to put your membership and any orders for subsequent bags on hold until the issue has been resolved.

Loss, Theft, and Counterfeit

inform the relevant authorities; 

report the bag(s) as stolen; and

take steps to recover the monies for the goods.

consider the bag to be stolen;

take steps to recover the monies for the goods from you; and

notify the relevant authorities.

During the rental period, you are responsible for the bag and must take measures to prevent loss or theft.

If a bag is lost or stolen, you must notify us immediately.

You are liable for the replacement cost of the bag in case of loss or theft.

The Bag Baron provides insurance coverage, but you are responsible for the insurance pay-in amount in such cases.

We will conduct an investigation into any counterfeit, lost or stolen bags and may:

You agree that if you return a counterfeit bag to us in the place of the original bag we sent to you, we will:

Return and Inspection

Upon returning the bag, it will be inspected for any damage or alterations.

You must ensure that all parts and accessories of the bag are returned in the same condition as when rented.

If the bag is not returned in the same condition, repair or replacement fees will apply.

Termination and Suspension of Service

We reserve the right to terminate or suspend your account and access to our Service at any time for any reason, including but not limited to breach of these Terms & Conditions or any fraudulent activity.

In such cases, you will remain liable for any outstanding fees or charges.

Events Beyond Our Control

We are not liable for any failure to perform our obligations under these Terms & Conditions due to events beyond our control, including but not limited to natural disasters, war, civil unrest, and disruptions in communication or transportation networks.

In such events, both parties shall work together in good faith to mitigate the impact on the provision of services.

Data Protection and POPIA Compliance

The Bag Baron is committed to protecting your personal information in accordance with the Protection of Personal Information Act 2013 (POPIA).

We collect, process, and store personal data as necessary for the provision of our rental services, and we take all reasonable steps to protect your personal information from unauthorized access or disclosure.

By using our services, you consent to the collection, use, and processing of your personal information as detailed in our Privacy Policy.

In the event of a data breach, The Bag Baron will notify the relevant authorities and affected individuals as required by POPIA.

You have the right to access, correct, or request deletion of your personal information that we hold. Such requests can be submitted to info@thebagbaron.com.

Governing Law 

These Terms & Conditions are governed by the laws of South Africa.

Any disputes arising from these terms will be resolved in the courts of South Africa.

Miscellaneous

These Terms & Conditions constitute the entire agreement between you and The Bag Baron regarding the rental of bags and supersede any prior agreements or understandings.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us at info@thebagbaron.com