Ask Us Something

What is Something Borrowed?

Something Borrowed is an online dress rental platform where you can find a treasure trove of stylish and stunning outfits for any occasion. We're all about sustainability, inclusivity, and accessibility, making it easy and affordable to dress up without breaking the bank.

Why choose Something Borrowed?

We provide a sustainable alternative to traditional fashion consumption, reducing textile waste and minimizing environmental impact. We believe in inclusivity and accessibility, ensuring that everyone can find something that makes them feel gorgeous. Our affordable rentals make fashion more accessible, allowing you to experiment without going broke.

How does the rental process work?

It's simple! Choose the dress you like, select the rental duration, and add it to your cart. The typical rental period is four or eight days, with the option to extend if needed. We offer a free pick up and drop off if you're based in Johannesburg as well as a paid courier service that ships nationwide. We'll deliver the dress to your designated address, and after the rental period is over, our couriers will collect it. We cover the cost of dry cleaning, so you don't have to worry about cleaning the dress yourself.

What sizes and styles are available?

We offer a diverse range of sizes and styles to cater to every body type and taste. We believe that looking and feeling fabulous should be accessible to everyone, and we strive to provide a wide selection that suits various preferences.

How can I contact customer support?

If you have any questions, concerns, or need assistance, you can reach our friendly customer support team via email at support@somethingborrowed.com or through our website's contact form. We're here to help!

Can I try on the dress before renting it?

Yes we do! Just head over to our Book & Borrow page and book a try-on appointment.

However, we provide detailed sizing information and strive to assist you in finding the perfect fit. If you encounter any issues with sizing or fit, please reach out to our customer support team, and we'll be happy to assist you.

What happens if the dress is damaged or stained?

We understand that accidents can happen so minor wear and tear is expected, and we cover those costs. However, in the case of significant damage or irreparable stains, an additional fee may apply. Please refer to our terms and conditions for more details.

Can I cancel or modify my rental order?

We have a flexible cancellation and modification policy. If you need to make changes to your rental order, please contact our customer support team as soon as possible, and we'll do our best to accommodate your request.

Where do you deliver to?

We deliver nationwide within South Africa! Whether you're in Johannesburg, Cape Town, Durban, or anywhere else in the country, we've got you covered. Wherever you are, we'll make sure your dream dress arrives at your doorstep, ready for you to slay your next event.

When will my rental arrive?

Your item will be delivered on or before the delivery date you selected when making your booking. This delivery date marks the first day of your 4-day rental period. We recommend choosing a date that is 2 days prior to the date you intend to wear the item. This allows ample time for any adjustments, styling, or last-minute preparations, ensuring you look and feel your best for your special occasion.

How do I track my rental?

We've got you covered! As soon as your item is dispatched from our studio, you will receive an email from us. This email will contain a tracking number for the courier company handling your delivery. Simply enter the provided waybill number on the courier's website to track the status of your package.

If you haven't received the dispatch notification and tracking number 24 hours before your expected delivery date, please reach out to us as soon as possible. We're here to assist you every step of the way and ensure a smooth and seamless rental experience.

How are shipping costs calculated?

Shipping fees are calculated based on the rental period and location of each item in your cart. If multiple items are booked for the same rental period, one shipping fee applies. However, if items are rented for different periods, shipping fees will be charged per rental to cover separate courier trips. Please contact us or leave a special note on your order should you wish to rent for two different rental periods. We will send you a payment link via Payfast to settle the 2nd courier fee.

Do you have any pets at the studio?

Yes we do have our SB Baby - Maggie. She is an 8 Year old tabby who is typically sleeping 90% of the time. We get that pets aren't for everyone, so please let us know before your try on if you'd prefer for her to be put away in secure room.

Remember, if you have any other questions or need further assistance, don't hesitate to reach out to us. We're here to make your dress rental experience amazing!