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What is Something Borrowed?

Something Borrowed is an online dress rental platform where you can find a treasure trove of stylish and stunning outfits for any occasion. We're all about sustainability, inclusivity, and accessibility, making it easy and affordable to dress up without breaking the bank.

How does the rental process work?

Choose the garment you like, select your rental duration (4, 8, or 16 days), and add it to your cart. We offer a free pick-up and drop-off if you're based in Johannesburg, as well as a paid courier service that ships nationwide. We'll deliver the dress to your designated address, and after the rental period is over, our couriers will collect it. We cover the cost of dry cleaning, so you don't have to worry about cleaning the dress yourself.

What sizes and styles are available?

We offer a diverse range of sizes and styles to cater to every body type and taste. We believe that looking and feeling fabulous should be accessible to everyone, and we strive to provide a wide selection that suits various preferences.

Where is Something Borrowed?

Something Borrowed is based in Bryanston, Johannesburg, South Africa. We do not take walk-in bookings and our exact address is only shared after a booking has been paid for. If you'd like to book a try on click here

Can I try on the dress before renting it?

Yes! Head over to our Book a Try On page to book a try-on appointment. A R150 booking fee is required to secure your slot. If you go on to rent a dress, that R150 is deducted from your rental total. We provide detailed sizing information and are always happy to assist you find the perfect fit before you commit.

Who will assist me at my try-on appointment?

Your appointment will be hosted by a member of the Something Borrowed team. We want to make sure you feel comfortable and well looked after from the moment you arrive.

Do you have any pets at the studio?

Yes! Meet Maggie, our chunky tabby and unofficial Something Borrowed mascot. She's typically asleep 90% of the time and very much minding her own business. That said, we completely understand that pets aren't for everyone, so please let us know before your try-on if you'd prefer for her to be in a separate room and we'll make sure of it.

Do you offer free pick ups & Drop offs?

Yes! If you're based in Johannesburg, we offer free local pick-up and return from our Bryanston studio, no courier fees required. You're welcome to collect your dress on the first day of your rental and drop it off on the final day. Our collection hours are 10AM to 6PM, Monday to Saturday. Please note that Uber collections are not permitted for bag rentals.

Where do you deliver to?

We deliver nationwide within South Africa. Whether you're in Johannesburg, Cape Town, Durban, or anywhere else in the country, we've got you covered.

How are shipping costs calculated?

Shipping fees are calculated based on your rental period and location. If multiple items are booked for the same rental period, one shipping fee applies. If items are rented for different periods, shipping fees will be charged per rental to cover separate courier trips. Please contact us or leave a note on your order if you'd like to rent for two different periods and we will send you a payment link for the additional courier fee.

When will my rental arrive?

For nationwide courier deliveries, please allow 1 to 2 business days. Your order may arrive on the first day of your selected rental period or the following business day, depending on courier timelines.

We strongly recommend selecting your first rental day 1 to 2 business days before your event or travel date to allow for possible delays.

Couriers do not deliver on Sundays or public holidays, and Saturday delivery is only available where it has been specifically arranged and paid for in advance.

How do I track my rental?

As soon as your item is dispatched, you will receive an email containing a tracking number for the courier handling your delivery. Simply enter the waybill number on the courier's website to track your package. If you haven't received your tracking number 24 hours before your expected delivery date, please reach out to us as soon as possible.

What happens if the dress doesn't fit when it arrives?

If your dress doesn't fit, please let us know within 4 hours of receiving it. The dress must remain unworn and in the same condition as delivered, with all tags, bags and hangers retained.

Where there is a genuine fit issue, and subject to availability and timing, we may offer an exchange for another available dress or Store Credit for the rental amount, less delivery and cleaning fees.

A change of mind about the style, colour, cut or overall look of the dress does not qualify as a fit issue. Please see our Terms & Conditions for full details.

What happens if the dress is damaged or stained?

We understand that accidents can happen. Please report any pre-existing damage within 4 hours of receiving your dress and let us know immediately if any damage occurs during your rental.

Normal wear and tear and marks that can be removed through standard cleaning are generally covered by your rental fee. Damage beyond normal wear and tear, such as permanent stains, rips, burns, missing parts or unauthorised alterations, may result in additional cleaning or repair costs, or the Replacement Fee where the dress can no longer reasonably be rented.

DressCare Cover may cover certain additional cleaning and minor repairs. Please see our Terms & Conditions for full details.

What is DessCare Cover?

For a small extra fee at checkout, DressCare Cover offers an extra layer of protection. It helps cover the cost of extra cleaning and light mending that go beyond our standard cleaning service but don't qualify as full damage.

DressCare covers: heavier tan or makeup transfer requiring spot treatment, additional dry cleaning for removable food or drink spills, loose buttons, beads or minor stitching repairs, and more extensive scuffing on hems or delicate fabrics.

DressCare does not cover: permanent stains, rips, tears or structural damage, DIY alterations or repairs, strong lingering odours, lost, stolen or unreturned garments, and returning a fake, imitation or incorrect item.

Please refer to our terms and conditions for more details.

Can I cancel or modify my rental order?

Yes. Dress rental cancellations and reschedules are subject to how many calendar days remain before your rental begins. Refunds and rescheduling options become more limited as the rental date approaches.

Try-on appointments may be rescheduled once with at least 24 hours’ notice. The R150 Booking Fee is non-refundable, and further rescheduling requires a new Booking Fee.

Please see our full Terms & Conditions for the complete Cancellation and Refund Policy.

How must I package my dress for return?

If you are returning via courier, your dress must be packed in the original mailer bag provided. Please do not repack the item in boxes, large bags, or any oversized alternative packaging. If non-compliant packaging results in additional volumetric or oversized courier charges, those costs will be passed on to you and invoiced separately. Packaging instructions are included with every order, so please hold onto them for your return.

What happens if I return my dress late?

Late returns are charged at R200 per day. If your item has not been returned within 5 calendar days after the end of your rental period, it will be treated as a lost item and the Replacement Fee will become payable.

Any Late Fees already paid will be credited towards the Replacement Fee, and no further Late Fees will accrue once the Replacement Fee becomes payable.

If you anticipate any difficulty returning your dress on time, please contact us as soon as possible.

How can I contact customer support?

If you have any questions, concerns, or need assistance, you can reach us via email at support@somethingborrowedza.com or on +27 835707535, or leave us a message through our contact form. We're here to help!

Why choose Something Borrowed?

We provide a sustainable alternative to traditional fashion consumption, reducing textile waste and minimising environmental impact. We believe in inclusivity and accessibility, ensuring that everyone can find something that makes them feel gorgeous. Our affordable rentals make fashion more accessible, allowing you to experiment without going broke.

Remember, if you have any other questions or need further assistance, don't hesitate to reach out to us. We're here to make your dress rental experience amazing!

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Browse

Browse our dresses online or book a try on appointment

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Borrow

Rent out a dress instantly online via our live availability calendars

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Wear

Time to turn some heads at your event and leave the cleaning to us

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Return

Choose the free drop off option or return via our trusted paid courier on your last rental day